Cancellation & Refund Policy

This Cancellation & Refund Policy forms part of the BrightBond Care Terms & Conditions and explains cancellation and refund rules for On-Demand Services, Placement Services where a fee is charged, and training/career programmes where applicable.

1. On-Demand Services

1.1 Cancellation by the Family

Unless a different cancellation window is clearly stated at booking:

• More than 24 hours before the scheduled start: cancellation without a cancellation charge.
• Between 24 and 12 hours before the scheduled start: a cancellation charge of up to 25% of the applicable service fee may apply.
• Less than 12 hours before the scheduled start, or after a Caregiver has been assigned/dispatched: a cancellation charge of up to 50% may apply.
• After the service has started: charges apply for the portion of the service actually delivered.

1.2 Cancellation by BrightBond Care

If BrightBond Care cannot provide a confirmed On-Demand Service, we may offer a replacement Caregiver, rescheduling, service credit or refund.

1.3 Refund timing

Eligible refunds will generally be initiated within 7–10 business days after approval. Actual crediting time may depend on the payment provider or bank.

2. Placement Services

If a Placement Service is cancelled before a Caregiver is introduced, the refund or cancellation treatment will be based on terms disclosed for that placement. Once significant placement and matching work has been completed, fees may be non-refundable.

3. Training and Career Programmes

• A participant may request cancellation before the programme begins, subject to the refund terms communicated at enrolment.
• Once training, assessment, study material, or access credentials have been substantially provided, refunds may be limited or unavailable.

4. How to Request a Cancellation or Refund

Requests should be sent to contact@brightbondcare.com with the customer name, booking/enrolment details, date of service, and reason for the request.

5. Contact